Refund, Return, and Cancellation Policy
1. Introduction
At mydiscount.shop, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we offer a hassle-free return, refund, and cancellation policy. Please read the following guidelines carefully before initiating any requests.
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2. Order Cancellation Policy
2.1 Cancellation Before Shipment
Customers can cancel their order within 24 hours of placing it, provided it has not yet been shipped.
To cancel an order, log in to your account, go to the “My Orders” section, and click on “Cancel Order.”
You may also request cancellation by contacting our customer support at support@mydiscount.shop or calling our helpline at [Your Customer Care Number].
2.2 Cancellation After Shipment
If the order has already been shipped, cancellation is not possible.
However, you may refuse the delivery, and the item will be returned to us. A refund will be processed once we receive the returned package.
2.3 Cancellation by MyDiscount.Shop
We reserve the right to cancel an order in the following cases:
Unavailability of the product.
Incomplete or incorrect shipping details provided by the customer.
Payment fraud or suspicious transactions.
Orders that violate our terms and conditions.
If we cancel an order, customers will receive a full refund within 5-7 business days.
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3. Return Policy
3.1 Eligibility for Returns
Customers may return items under the following conditions:
The item is defective, damaged, or incorrect (wrong product delivered).
The item is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.
The return request is initiated within 7 days of delivery.
Non-returnable items include:
Perishable goods (food, flowers, etc.).
Personal care and hygiene products.
Undergarments, lingerie, and swimwear.
Customized or personalized products.
Gift cards and downloadable digital items.
3.2 How to Initiate a Return
1. Log in to your account on mydiscount.shop.
2. Go to “My Orders” and select the item you want to return.
3. Click on “Request Return” and provide the reason for the return along with images (if applicable).
4. Our team will review the request and approve it if it meets our return criteria.
5. Once approved, our logistics partner will arrange a free pickup (if applicable).
6. Pack the product securely and hand it over to the courier partner.
3.3 Return Shipping & Pickup
If the return is due to a defective/damaged/wrong product, return shipping is free.
If the return is due to any other reason (e.g., change of mind), the customer may have to bear the return shipping cost.
3.4 Refund or Replacement
Refunds will be processed after the returned item has been inspected and approved.
Replacements will be sent within 7-10 business days, subject to stock availability.
Refunds will be credited to the original payment method within 5-7 business days after approval.
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4. Refund Policy
4.1 Refund Eligibility
Orders canceled before shipping are eligible for a full refund.
Returned products that meet our return policy criteria will be refunded.
If a replacement product is unavailable, we will issue a full refund.
4.2 Refund Processing Time
Prepaid Orders: Refunds will be credited to the original payment method (credit/debit card, PayPal, UPI, etc.) within 5-7 business days.
Cash on Delivery (COD) Orders: Customers will receive a refund via bank transfer or store credit.
Gift Cards & Store Credit: Non-refundable and non-transferable.
4.3 Partial Refunds
In some cases, partial refunds may be granted for:
Items with minor defects (if the customer agrees to keep them).
Items returned after the allowed return window but still in good condition.
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5. Exchange Policy
Exchanges are allowed for size-related issues (for clothing, footwear, etc.).
The request must be placed within 7 days of receiving the item.
Exchanges are subject to availability. If the requested size or variant is unavailable, we will process a refund instead.
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6. Important Notes
Products must be returned in their original packaging.
Refunds and replacements may be denied if the returned item is found to be used or tampered with.
Multiple returns from the same customer without valid reasons may be flagged and denied in the future.
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7. Contact Us
For any queries related to refunds, returns, or cancellations, please contact:
📧 Email: mydiscount.shop.email@gmail.co.
📞 Customer Care: [7376685406]
📍 Address: [shekhwada tiliyakot Raebareli Uttar pardesh]
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8. Policy Updates
This policy is subject to change at any time. Customers are encouraged to review the policy periodically for updates.
Last updated: [Insert Date]
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